As used herein, “Digital Asset” means a digital asset (also called a “cryptocurrency,” “virtual currency,” “digital currency,” or “digital commodity”), such as bitcoin or ether, which is based on the cryptographic protocol of a computer network that may be (i) centralized or decentralized, (ii) closed or open-source, and (iii) used as a medium of exchange and/or store of value.INFORMATION WE COLLECT
When you open an account, we ask you for your name, address, date of birth, and other identifying information. For more details, please see below: Verification Information — We collect information that you provide during a completed, incomplete, or abandoned registration. This may include the following information:
Individual customer — we attempt to collect, verify, and authenticate the following information:
Additional information or documentation at the discretion of our Compliance Team. You will be allowed to access, review, correct, and ensure the accuracy of the information you have submitted from time to time. We will also do our part to ensure the accuracy of your information.
Device Information – Information that is automatically collected about your device (such as, but not limited to, hardware, operating system, browser, etc.). Location Information – Information that is automatically collected via analytics systems providers to determine your location, including your IP address and/or domain name and any external page that referred you to us. Log Information – Information that is generated by your use of CoinField that is automatically collected and stored in our server logs. This may include, but is not limited to, device-specific information, location information, system activity and any internal and external information related to CoinField pages that you visit.
Account Information – Information that is generated by your account activity including, but not limited to, trading activity, order activity, deposits, withdrawals, and account balances.
Correspondence – Information that you provide to us in correspondence, including opening an account, and with respect to ongoing customer support.
When you access CoinField, we may make use of the standard practice of placing tiny data files called cookies, flash cookies, pixel tags, or other tracking tools (herein, “Cookies”) on your computer or other devices used to visit CoinField. Cookies are small bits of information that are automatically stored on the web browser of your device that can be retrieved by us. The type of information we collect includes, but is not limited to, uniquely identifying visitor information and information related to your usage preferences. We use these technologies to help us recognize you as a user, collect information about your use of CoinField to better customize our services and content for you, and collect information about your computer or other access devices to (i) ensure compliance with our BSA/AML Program and (ii) ensure that your account security has not been compromised by detecting irregular or suspicious account activities. By using CoinField, you acknowledge and agree that we may collect and/or transmit any data collected to our third-party service providers, such as analytics providers, which may also make use of such technologies described above. Please note that if you block or delete cookies you will not be able to use some or all of CoinField. If you do not consent to the placing of Cookies on your device, please do not visit, access, or use CoinField.HOW WE USE INFORMATION WE COLLECT
The information collected and the practices described above are done in an effort to provide you with the best experience possible, protect you from risks related to improper use and fraud, and help us maintain and improve CoinField. We may share information with trusted and contracted third-party service providers (including those that may be located outside of the CANADA or your country), who help us operate our platform and systems, and detect fraud and security threats throughout the normal course of our business. Such third-party service providers are subject to strict confidentiality obligations. In addition, we may be compelled to share information with law enforcement, government officials, and regulators.
For example, we may use your information to:
We take your privacy very seriously and work hard to protect CoinField and you from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we collect and store. In particular we encrypt the CoinField website with SSL; we require two-factor authentication for all sessions; we review information collection, storage, and processing practices; and we restrict access to your information on a need-to-know basis for our employees, contractors, and agents who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.ACCURACY AND RETENTION OF INFORMATION
We take reasonable and practicable steps to ensure that your information held by us (i) is accurate with regard to the purposes for which it is to be used, and (ii) is not kept longer than is necessary for the fulfillment of the purpose for which it is to be used, which is when your business relationship with us ends, unless the further retention of your information is otherwise permitted or required by applicable laws and regulations.ACCESS TO AND CORRECTION OF INFORMATION
You have the right to ascertain whether we hold your accurate and current information, to obtain a copy of your personal data that you submitted as permitted by law, and to correct any of your data that is inaccurate. You may also request that we inform you of the type of information we hold with regard to you. For data access requests, please contact [email protected] When handling a data access or correction request, we check the identity of the requesting party to ensure that he or she is the person legally entitled to make such request. A reasonable fee may be charged to cover our administrative costs incurred for complying with your data access request.DIRECT MARKETING
Subject to applicable laws and regulations, we may from time to time send direct marketing materials promoting services, products, facilities, or activities to you using information collected from you. An opt-out channel will be provided to enable you to exercise your right to opt out of such direct marketing. We will not provide your information to third parties for direct marketing or other unrelated purposes without your written consent.QUESTIONS
We cannot agree to obligations of confidentiality or nondisclosure with regard to any unsolicited information you submit to us, regardless of the method or medium chosen. By submitting unsolicited information or materials to us or any CoinField Service Provider, you or anyone acting on your behalf, agree that any such information or materials will not be considered confidential or proprietary. We do not provide any facility for sending or receiving private or confidential electronic communications. You should not use CoinField to transmit any communication for which you intend only you and the intended recipient(s) to read. Notice is hereby given that all messages and other content entered using CoinField can and may be read by us, regardless of whether we are the intended recipients of such messages. Nevertheless, access to messages and other content will be accessible only by employees and CoinField Service Providers that reasonably need such access.